Legal Document

Jaya Com's Terms & Conditions — Full English Version

This page sets out all the terms and conditions for using Jaya Com, written in clear English. Please read everything carefully before creating an account — by registering, you confirm that you have read and agreed to all of these terms.

Last updated: January 2026
1 General Rules & Applicability

These Terms & Conditions Jaya Com (jayacom.biz) and all its users. By using our website or mobile app, you are deemed to have automatically accepted these terms.

Jaya Com An internationally licensed online gaming platform offering casino games, Sports Betting, live games, and more. All services are available to adults (18+) only.

Although these Terms & Conditions are written in Bengali, the governing legal document is prepared in English. In the event of any conflict, the English version shall prevail. We reserve the right to update these terms at any time, and any changes will be announced on the website.

Jaya Com reserves the right to suspend or close your account at any time for non-compliance with these terms, and may take legal action where applicable.

2 Account Registration & Verification

Jaya ComTo create an account, you must provide accurate and complete information. The name, address, date of birth, and contact details you submit at registration must be truthful. Registering with false information is strictly prohibited.

Each person may register only one account. Opening multiple accounts under the same identity may result in all accounts being suspended and any funds held being forfeited.

As part of the KYC (Know Your Customer) process Jaya Com Identity documents may be requested at any time. The following are generally accepted:

  • National ID (NID) or Passport
  • Driving License
  • Recent utility bill (as proof of address)
  • Screenshot of mobile banking account (for payment method verification)

Failure to submit KYC documents may delay your withdrawal. We recommend submitting the required documents as soon as you register.

Account Security

Keep your login password strictly confidential. If you notice any suspicious activity on your account, contact our support team immediately.

3 Age Restrictions & Eligibility

Jaya ComAll services on this platform are strictly for individuals aged 18 and above. Minors are not permitted to use this platform. If we determine that a member is under 18, their account will be closed immediately and all funds will be forfeited.

You are responsible for ensuring that children or teenagers in your household cannot access your account. Use a password or screen lock on your device.

Providing a false age at registration is a serious violation. In such cases, all deposits will be forfeited and the relevant authorities may be notified.

4 Deposit & Withdrawal Rules

Jaya ComYou can deposit and withdraw using Bangladesh's most popular mobile banking methods. Full details are provided in the table below:

Payment Methods Minimum Deposit Minimum Withdrawal Processing Time
Mobile Pay ৳300 ৳500 Instant / 30 minutes
Nagad ৳300 ৳500 Instant / 30 minutes
Rocket ৳500 ৳500 Instant / 1 Hour
Bank Transfer ৳1,000 ৳1,000 1–3 business days

KYC verification must be completed before you can make a withdrawal. Withdrawals are only permitted via the same method used for your deposit. Withdrawals to third-party accounts are strictly prohibited.

On Deposit Jaya Com We do not charge any additional fees. However, your mobile banking provider may apply their own charges.

Withdrawal Processing Time

Withdrawal requests are typically processed within 30 minutes. If verification is required, it may take up to 24 hours. The maximum daily withdrawal limit is ৳1,00,000.

5 Bonus & Promotion Terms

Jaya Com A variety of bonuses and promotions are offered on a regular basis. Each bonus has its own terms, which are detailed on the promotions page. By claiming a bonus, you agree to those terms.

General Bonus Terms:

  • Most bonuses come with a wagering requirement — meaning the bonus funds cannot be withdrawn until a specified amount has been wagered
  • The welcome bonus can only be claimed once – one per person, per device, per household, and per address
  • Certain games may be excluded from bets placed with bonus funds
  • Bonuses are generally valid for 30 days — wagering must be completed within this period or the bonus will be cancelled
  • Bonuses are calculated in Bangladeshi Taka (BDT) only

Jaya Com Any detected attempt to abuse the bonus program will result in all associated accounts being suspended and any winnings derived from bonuses being forfeited.

6 Gaming Rules & Operations

Jaya ComAll games use internationally recognized Random Number Generator (RNG) technology, meaning every game outcome is completely random and cannot be predetermined by anyone.

Betting Rules:

  • If a technical issue occurs during a game session, the result of that round may be considered void
  • Jaya Com is not liable for bets lost due to network disconnection, though an automatic recovery will be attempted.
  • In Live Dealer games, the dealer's decision is final
  • Jaya Com reserves the right to reclaim any erroneous payments resulting from a software bug or technical error.

For Sports Betting, cancelled matches result in a full bet refund. If a match is suspended mid-way, the relevant betting rules will apply.

7 Prohibited Activities

The following activities Jaya Comis strictly prohibited. Violations may result in account termination and legal action:

  • Using the platform for money laundering or any illegal financial activity
  • Use of Bots, Software, or Automated Gaming Systems
  • Deliberately exploiting any bug or vulnerability in a game's system
  • Unauthorized access to another member's account or any attempt to hack one
  • Opening multiple accounts to claim bonus benefits
  • Playing games or placing bets using funds from a third party
  • Threatening or Harassing Other Members
  • Unauthorized copying or distribution of any part of the platform
8 Account Suspension & Closure

Jaya Com reserves the right to suspend or permanently close any account at any time, with or without notice. Accounts are typically closed for the following reasons:

  • Breach of Terms
  • Registering with False Information
  • Failure to Submit KYC Documents
  • Suspicious Financial Activity
  • Fraudulent Activity
  • Account Security at Risk

You may close your account at any time by contacting our support team. Upon closure, any valid balance (excluding bonuses) will be returned to you.

9 Privacy & Data Protection

Your personal information is of the utmost importance to us. Jaya Com Your information is never sold to third parties. We use your data solely for the purpose of providing our services.

How we protect your information:

  • All data transmitted with 256-bit SSL encryption
  • Data stored encrypted on secure servers
  • Regular Security Audits & Penetration Testing
  • Access to personal data is restricted to a limited number of staff

For more details, visit our Privacy Policy read.

10 Responsible Gaming

Jaya Com Responsible gaming is always our priority. Gaming is for entertainment — not a source of income. We want every member to play in a healthy, enjoyable way.

Our Responsible Gaming Features:

  • Option to set daily, weekly, or monthly deposit limits
  • Setting Maximum Betting Limits
  • Cooling-Off Period (24 hours to 30 days)
  • Self-Exclusion – temporarily or permanently block your own account at any time
  • Reality Check – periodic reminders of your session duration

For more details, visit our Responsible Gaming View page.

11 Limitation of Liability

Jaya Com The following are not our responsibility:

  • Game Loss Due to Internet Disconnection
  • Losses caused by issues with the user's own device
  • Delays or failures caused by third-party payment providers
  • Losses resulting from unauthorized third-party access
  • Service disruptions due to natural disasters or force majeure events

In the event of any dispute Jaya Com's decision shall be considered final. However, independent mediation is available for serious disputes.

12 Changes to Terms & Contact

Jaya Com We reserve the right to update these Terms & Conditions at any time. For significant changes, we will notify you by email or via a platform notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

For any questions regarding our Terms & Conditions, please get in touch with us:

Contact

Email: support@jayacom.biz | Live Chat: Available directly on the website | Hours: 24/7

Why Are Jaya Com's Terms Fair?

We believe transparency is the best policy, which is why our terms are written in plain, straightforward language.

Fully in Bengali

All Jaya Com rules are written in plain, easy-to-understand language — no complex legal jargon. If anything is unclear, just ask our support team.

No Hidden Terms

All terms — from bonuses through to withdrawals — are made clear upfront. No surprises.

Your Rights Are Protected

Once your KYC verification is complete, your funds are protected. You also have the right to appeal any decision you believe is unfair.

Fast Payment Guarantee

Withdrawals are processed within 30 minutes once conditions are met. If there's a delay, our support team is on hand to assist immediately.

Regular Updates

We notify members in advance whenever our terms change. No updates are imposed without prior notice.

24/7 Support

If you have trouble understanding the terms or have a complaint, feel free to reach out to our Bengali support team at any time.

You've Read the Terms — Now It's Time to Join

Registering with Jaya Com is simple, secure, and completely free. Sign up today and claim your welcome bonus.

For 18+ only. Responsible Gaming Policy

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